Who are Esure?
Esure was founded in 2000 by Chairman Peter Wood who also launched the insurance company Direct Line. After initially selling only auto and home insurance, Esure added travel insurance to its product line in 2003.
Since then, Esure has also launched the insurance brand Sheila’s Wheels.
Esure travel insurance essentials are underwritten by ERGO Travel Insurance Services on behalf of Great Lakes Insurance SE. Esure is regulated by the Financial Conduct Authority (FCA).
Why should I consider Esure?
Esure offers single and annual multi-trip travel insurance policies in three levels of coverage: Essential, Classic and Extra. The maximum duration of cover is 22 days for Essential contracts, 32 days for Classic contracts and 45 days for Extra contracts.
All Esure travel insurance policies come with Covid-19 cover as standard, including cancellation cover if you are diagnosed with the virus within 14 days of the booked departure date. Emergency medical and repatriation costs will also be covered if you contract the virus while abroad. Limits vary depending on the level of coverage.
Customers can also choose from a range of additional options, including coverage for winter sports, gadgets, weddings, golf and cruises (only on single trip policies).
Policyholders can call a 24/7 emergency helpline.
Finally, Esure’s Classic and Extra fonts are rated five stars by Defaqto.
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How to contact Esure
Customers with questions about travel insurance can contact Esure between 9 a.m. and 5 p.m. Monday through Friday. The insurer can be contacted by telephone or e-mail, whether you are a new client or renewing a policy. Full contact details can be found on the Esure website.
Existing customers can also log into the My Account section of the website to access their documents and make changes to their policies.
Finally, you can find Esure on Twitter as @askesure for customer support, as well as on Facebook.
How to find the best coverage for you
When comparing travel insurance policies, there are a number of factors to consider. While finding an affordable policy is a priority, it’s important not to choose a policy just because it’s cheap, as this could put you at risk of being underinsured.
According to our partner CYTI, the majority (85%) of travel insurance claims relate to overseas medical treatment and trip cancellation. The remaining portion of claims includes loss of baggage and property, as well as travel disruptions and delayed departures.
For this reason, it’s important to look at each policy’s level of coverage to see how much is included for these most common claims. Choosing a more expensive policy that covers you for everything you need will be more cost effective in the long run if you have to make a claim.
For more information on Covid cover, see our Best Covid-19 Travel Insurance Policies page.
Why it makes sense to compare products and suppliers
Travel insurance is a competitive market, with insurers doing their best to outbid and win your policy. You can use this to your advantage by searching for the best deal and repeating this when your annual multi-trip policy comes up for renewal.
As part of your comparison, it’s also helpful to look at customer reviews on sites like TrustPilot to see how existing policyholders rate their coverage and customer service.
Defaqto also awards stars to travel insurance providers, which can be a good indication of the service they provide.